Thinking about updating your business phone system, improving your office connectivity or maybe your mobile contract is due for renewal and you want to explore options?
Telecoms is a highly demanding and dynamic market, always moving forward with innovation and product development. With our wide and diverse range of solutions, we have created this brochure to showcase everything that is available to your business. We provide managed services delivering flexible business telephony, broadband and mobile solutions. We work closely with our clients to develop the right telecommunications solutions for their business to improve efficiency and flexibility by controlling the cost and complexity of their communication systems.
Download our Brochure – Products & Solutions 2025
Your Business Deserves the Best
We pride ourselves on our customer experience and the service we give to our customers every day. However, we also understand that not all businesses (outside of our customers) are getting what they need. We believe your business deserves better. Studies show that over a quarter of small and medium-sized enterprises (SMEs) believe the support they receive is below average. One survey found that 27% of business owners felt the support from major providers was below average, and 4% rated it as very poor.
According to Ofcom, the proportion of mobile customers saying they had a reason to complain was higher in 2024 than it was back in 2022. Furthermore, 12% of UK mobile customers are unhappy or dissatisfied with their mobile provider. Some of this 12% citied poor reception or coverage was the main reason for their dissatisfaction, followed by poor customer service as a bugbear. Outside of mobile, we know that broadband remains a critical service for business customers. 23% cent of UK broadband customers said they had a reason to complain in 2024; an increase compared to 2022 (20%).
With Active Digital, we provide impartial advice and cost effective solutions; packaged with honesty, professionalism and integrity. We proudly maintain a 96% customer retention result YoY and response to every support ticket in under 20 minutes.
Active Digital Associate Director Alex Patterson commented, “customer service and rapid response times are important service for business customers, with many companies greatly relying on the service in order to function on a day-to-day basis. Therefore, it’s vital that if something should go wrong, they are able to pick up the phone, speak to a helpful member of staff, and have the problem resolved quickly. Despite a digital world we live in, we know customers still want the human element when it comes to service. It would seem, according to reports, that the large telecom market dominators are actually falling behind on customer satisfaction and support. This opens the gates for businesses to see the true value of using a smaller telecoms provider that delivers a more personal service that is tailored to their business needs. This is a really exciting time for us to show customers what we can do. Demonstrating strength in our independence, agility, diverse range of solutions and a globally recognised customer experience people can trust.”
Switch to a Better Service Today
With Active Digital, we know you expect the best and our job is to work with you to exceed your expectations. Telecoms customers shouldn’t have to put up with slow speeds, poor signal or substandard customer service. Anyone who is nearing the end of their contract and is unhappy with their current provider should not hesitate to vote with their feet and move to Active Digital with better customer service and a faster connection.
Take a closer look at our agile and dynamic solutions. Download our brochure and please get in touch today.
