CUSTOMER EXPERIENCE

Award winning customer support

“Working with Active has ensured that we provide a first class service for our company, issues are dealt with promptly and constructively and we receive regular updates on new service opportunities. Active have also helped to ensure that we keep our costs under control and monitor adherence to the contract with O2.”

SANOFI UK & IRELAND
Award winning customer support
Award winning customer support

“Working with Active has ensured that we provide a first class service for our company, issues are dealt with promptly and constructively and we receive regular updates on new service opportunities. Active have also helped to ensure that we keep our costs under control and monitor adherence to the contract with O2.”

SANOFI UK & IRELAND
A CUSTOMER FIRST BUSINESS

24 / 365

Our support team is available 24 hours a day, 365 days a year, to help with every aspect of service. We answer 98% of all calls personally within just 3 rings, delivering a refreshing, personal service and you won’t be placed in a queuing system.

We understand that a reliable communication platform is vital to a business and mobile phones play an essential part in how we run businesses today.

CUSTOMER FIRST

6 Great Reasons to choose Active Digital

Transparent competitive pricing with regular billing reviews to keep control of your costs throughout the lifecycle of your contract

A dedicated Account Management team with a customer retention rate of over 96%

A family run, independent and impartial organisation for over 25 years. Book a free consultation with us today

Award winning customer service loved by over 800 companies across the UK and Ireland

An experienced onboarding team to give you a great start from day one

Same day and next day hardware delivery as well as real time network changes such as SIM, roaming and bars

Considering Switching to Active Digital?

Our customer focused approach ensures our clients have the ability to easily refresh their communications and IT processes for today and tomorrow. Ask for a free, no obligation consultation either online or face to face; whichever suits your business best.

APPLE PARTNER
APPLE PARTNER
APPLE PARTNER EXCELLENCE PROGRAM

Proud to Partner with Apple

Through our partnership on the Apple Partner Excellence Program, we can help our customers to make the most of iPhone and iPad through leasing, app development and more. We can provide Device Enrolment Program (DEP) where required, which helps businesses to easily deploy and configure Apple devices purchased directly through us.

Active Digital and Apple are creating the best experience using Apple devices. With custom-built apps, developed from Active Digital, businesses everywhere can seamlessly connect teams and optimise performance. Customers are regularly invited to tech events and workshops held at Apple at Regent Street, London along with other customer perks.

ADDITIONAL BENEFITS

Dedicated
Account
Manager

Our  dedicated Account Managers work hard to truly understand your business needs. Their role, as well as managing your account is also to assist in finding solutions to benefit your business and help control costs. We handle the complete lifecycle of all our projects from onboarding all the way through to day-to-day account management. We employ a brilliant team of knowledgeable professionals to look after our clients every need – giving you a seamless service delivery time after time.

Let’s talk. 01892 835522