ACTIVE SUPPORT

Award winning customer support

“Working with Active has ensured that we provide a first class service for our company, issues are dealt with promptly and constructively and we receive regular updates on new service opportunities. Active have also helped to ensure that we keep our costs under control and monitor adherence to the contract with O2.”

SANOFI UK & IRELAND
Award winning customer support
Award winning customer support

“Working with Active has ensured that we provide a first class service for our company, issues are dealt with promptly and constructively and we receive regular updates on new service opportunities. Active have also helped to ensure that we keep our costs under control and monitor adherence to the contract with O2.”

SANOFI UK & IRELAND
CUSTOMER FIRST

24 / 365

Our support team is available 24 hours a day, 365 days a year, to help with every aspect of service. We answer 98% of all calls personally within just 3 rings, delivering a refreshing, personal service and you won’t be placed in a queuing system.

We understand that a reliable communication platform is vital to a business and mobile phones play an essential part in how we run businesses today.

CUSTOMER FIRST

Additional benefits Active Digital customers receive

Monthly reporting and quarterly account review to track spends and trends throughout the lifecycle of the contract with us

Dedicated Account Manager and Guru to help with your enquiries

Quarterly Tech Events for you to learn more about digital advancements and device strategy

On site user deployment and training workshops

A huge range of user guides and a top tips guide for your employees

VIP service for Executives – Same day replacement device in 2-4 hrs (where required)

Considering Switching to Active Digital?

Ask for a free, no obligation audit of your current mobile and telecoms estate.

APPLE PARTNER
APPLE PARTNER
APPLE PARTNER EXCELLENCE PROGRAM

Proud to Partner with Apple

Through our partnership on the Apple Partner Excellence Program, we can help our customers to make the most of iPhone and iPad through leasing, app development and more. We can provide Device Enrolment Program (DEP) where required, which helps businesses to easily deploy and configure Apple devices purchased directly through us.

Active Digital and Apple are creating the best experience using Apple devices. With custom-built apps, developed from Active Digital, businesses everywhere can seamlessly connect teams and optimise performance. Customers are regularly invited to tech events and workshops held at Apple at Regent Street, London along with other customer perks.

ADDITIONAL BENEFITS

Dedicated
Account
Manager

We feel that having a dedicated account manager who is a knowledgeable single point of contact is a necessity. The benefits of having a dedicated Account Manager means that you will have someone that will understand how your business operates and who will assist you in finding the best solutions to benefit your business.

Let’s talk. 01892 835522