The UK’s largest Mobile Network continues to Grow
As one of Telefonica O2’s best performing direct partners, Active Digital look over some highlights from 2019. Did you know that Telefónica UK Limited (O2) is the UK’s largest network with 34.1 million customer connections? In 2019, O2 was awarded Best Network Coverage by uSwitch for a second year in a row.
2019 Financial Highlights
Total revenue growth up 4.1 per cent year-on-year
Ongoing OIBDA growth to £489 million, up 5.7 per cent year-on-year
Continued customer growth, with sector-leading loyalty:
Total customer base grew to 34.1 million, an increase of 5.6 per cent year-on-year
Customer growth across all segments
Lowest contract churn in the sector at 1.0 per cent
O2 extended its existing network sharing agreement with Vodafone in the quarter to facilitate a faster roll-out of 5G for customers, helping to build a competitive digital economy in the UK and supporting innovative new services that take advantage of 5G’s unique speed and reliability. Network sharing accelerates the benefits of 5G, fewer masts reduce the impact on the environment, and lower costs enable greater investment in customers and services.
O2 officially launched O2 Business in the quarter which consolidated its B2B activity across Enterprise and Wholesale partners bringing together all product development (including Internet of Things, data and 5G) alongside its Enterprise and Wholesale sales and commercial teams. The new division focuses on supporting and helping business customers to use technology to solve their business problems. Further, in a boost to the new division, O2 has been named as a supplier on the new Network Services 2 Framework enabling the company to offer its entire product range of ICT services to public sector and non-profit organisations.
In the consumer segment, O2 introduced its new O2 Limitless proposition across its revolutionary Custom Plans and SIM-only contracts, providing the ultimate option for customers who are looking for peace of mind with their mobile data consumption.
NSPCC and Net Aware:
Through its partnership with the NSPCC and the joint commitment from both organisations to keep kids safe online, O2 and the NSPCC completed a major re-launch of the Net Aware website which encourages parents to have regular conversations with their children about their online lives. The site helps to keep parents informed of the latest apps, sites and games their children are using along with the latest technical and safeguarding tips.