iPECS brings business voice, messaging, video, conferencing and collaboration together in one platform. It can support office-based staff, remote workers and mobile teams, while giving your organisation a clearer way to manage users, calls and future growth. Active Digital designs, installs and supports iPECS business phone systems around the way your organisation operates today, with the flexibility to adapt as requirements change.
An ageing phone system can create avoidable pressure for users, IT teams and customer-facing staff. If calls are difficult to manage, remote working feels disjointed or adding users has become complicated, it may be time to review your options. We will look at your current setup, call handling, locations, connectivity and future plans before recommending the right approach.
iPECS is a business communications platform from Ericsson-LG. It combines voice calling, video, messaging, conferencing and collaboration tools, helping organisations bring day-to-day communication into one manageable environment.
The right phone system is not simply about making and receiving calls. It should help people stay reachable, route customer enquiries properly and work consistently across offices, home locations and mobile devices.
iPECS can be configured to support the requirements of growing businesses, multi-site organisations and teams with a mix of desk-based and remote users.
Users can make and receive business calls through desk phones, desktop applications and mobile applications, helping them stay reachable on their business number wherever they are working.
Features such as call routing, auto attendants, IVR and voicemail can help direct calls to the right person or team without unnecessary delays.
Voice, messaging, video and presence can sit within one platform, reducing the need to manage disconnected communications tools.
New users, features and locations can be added as your organisation changes, without assuming you need to replace your entire communications setup.
The right iPECS configuration depends on how your people work, how customers contact you and which communications processes need the most control.
Features can include:
Rather than starting with a standard package, we help you identify which features will make a practical difference to your teams, customers and internal support processes.
We bring connectivity, careful configuration, user training, secure access and responsive support together so your phone system is designed properly, installed carefully and supported by people who understand your organisation.
Every organisation has different priorities around control, flexibility, sites, existing infrastructure and future investment. iPECS can be deployed in several ways.
A cloud-based deployment can suit organisations that want a hosted communications platform with less on-site infrastructure to manage. It can be a practical option for businesses with remote workers, multiple locations or changing user numbers.
An on-premise deployment may suit organisations that need greater control over their communications environment or have specific operational requirements around how their system is managed.
A hybrid approach can combine cloud and on-premise elements. This may be useful where an organisation has multiple sites, a phased upgrade plan or a mix of working environments to support.
We will assess your current phone system, connectivity, users, sites and commercial priorities to recommend the most appropriate model.
A reliable communications platform depends on more than the technology itself. It needs to be planned properly, introduced with minimal disruption and supported as your organisation changes.
Our approach starts with understanding how calls move through your business today. This includes how teams work, where callers experience delays, which locations need to connect and what your internal teams need to manage.
We can support you through:
With over 30 years of experience, Active Digital helps organisations make practical technology decisions that support day-to-day operations as well as longer-term plans.
iPECS can be a strong fit for organisations where calls remain an important part of customer service, operations and internal coordination.
It may be particularly useful for:
The starting point is always the operational requirement. Some organisations need a straightforward cloud phone system. Others need more detailed call routing, reporting, integration or multi-location support. We will help you understand the options before you commit.
Voice quality, call reliability and user experience depend on the wider infrastructure supporting your phone system. As part of an iPECS review, we can also help assess the connectivity and resilience requirements behind your communications platform.
