Active Care

Active Care helps keep your people connected when a business phone is lost, stolen, damaged or affected by breakdown. We support fast replacement across the UK, helping reduce downtime, minimise disruption and give your team peace of mind when the unexpected happens.

Big enough to cope. Small enough to care.

You do not need a large internal team to make better decisions about mobile, connectivity and communications. We help SMEs review their current setup, understand where they can improve value and get the right support in place. If your mobile contracts are coming up for renewal, ask us for a free, no obligation quote.

Business phone protection with fast replacement support

A lost, stolen or broken business phone affects more than the user holding it. It can interrupt calls, delay customer responses, limit access to email and apps and create security concerns.

We help reduce that disruption through Active Care. The service supports business handsets originally purchased from us and registered against the relevant IMEI or serial number, with responsive support when a covered issue occurs.

  • Accidental damage cover

    Accidental damage inevitably happens when teams work across offices, sites, vehicles and client environments. Active Care helps protect business phones against accidental damage, reducing the impact when a device is no longer usable.

  • Lost phone support

    A lost business phone can interrupt work and create concern around access to company information. We help arrange replacement support quickly, so your user can get back to work with less disruption.

  • Stolen phone support

    Mobile phone theft continues to rise across the UK, creating risk and downtime for businesses. Active Care gives your organisation a clearer support route when a registered handset is stolen.

  • Breakdown cover

    Device breakdown can affect productivity without prior warning. Active Care helps protect against breakdown, giving your users a faster route to replacement support when their business phone stops working.

  • Fast UK replacement

    If your business phone is lost, stolen or broken, we arrange fast replacement support anywhere in the UK. Replacement devices arrive ready to use straight out of the box, helping users return to work quickly.

  • Worldwide cover while travelling

    Business users often work beyond their usual office or region. Active Care includes worldwide cover while travelling, helping support users who need protection when they are away for work.

  • Competitive monthly pricing

    Active Care is competitively priced from £5 per month. We help you understand where it makes sense across your mobile estate, especially for users who rely heavily on their device to stay productive.

Let’s build the right solution

Are you reviewing your setup, planning for growth or trying to reduce complexity?

Speak to a team that understands infrastructure, asks the right questions and takes responsibility for delivering properly.

Built around business continuity and user productivity

We support organisations where mobile devices are essential to daily work. Construction and infrastructure teams may depend on phones for site communication, project updates and lone worker contact. Professional services firms may rely on devices for client calls, email, authentication and secure access to business systems.

When a device is lost, stolen, damaged or broken, the impact is immediate. Active Care helps reduce that risk by giving your organisation a simple route to replacement support, so internal teams spend less time chasing fixes and users spend less time disconnected.

Device protection with accountable support

Built for complexity. Delivered with care.

Active Care is most effective when it is managed as part of your wider mobile estate. We understand how business mobiles connect to users, SIMs, accounts, policies and support routes, so we can help you deal with device issues in context.

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Years of experience
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Infrastructure project delivery
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Technology donated to young people

Independent advice on mobile device protection

Not every user has the same level of device risk. We help you find where Active Care fits across your organisation, based on how people work, where they use their devices and how much disruption a lost, stolen or broken phone would create.

This helps you:

  • Protect users who depend on their business phone every day
  • Support field-based, site-based and travelling teams
  • Add cover during your contract when needs change
  • Plan device protection alongside lifecycle decisions
  • Reduce downtime when a handset is lost, stolen or broken
  • Reduce pressure on internal teams when issues occur
  • Keep replacement support simple and easier to manage
  • Improve mobile estate resilience

We focus on protection that reflects real working patterns, not a blanket approach that ignores how your users operate.

Connected to the systems your teams rely on

Active Care should sit within a properly managed mobile estate. A replacement device still needs the right SIM, account setup, security controls and user support to help your team return to work smoothly.

We help connect Active Care with services such as:

Let’s build the right solution

Speak to us about Active Care

If your organisation relies on business mobiles, a lost, stolen or broken phone should not create unnecessary downtime. Active Care gives you a clearer route to replacement support, helping keep users connected.

This service is limited to handsets originally purchased from us and registered against the relevant IMEI or serial number. Terms and conditions apply – we will explain the details clearly so you know how Active Care fits your account.