Active Insights
The Active Insights app gives you direct access to your O2 and Active VIP accounts in one place, helping you manage mobile users, subscriptions, SIM swaps, cost centres and support requests with greater speed and control.
Big enough to cope. Small enough to care.
You do not need a large internal team to make better decisions about mobile, connectivity and communications. We help SMEs review their current setup, understand where they can improve value and get the right support in place. If your mobile contracts are coming up for renewal, ask us for a free, no obligation quote.
Mobile account management in the palm of your hand
Managing a mobile estate can become time-consuming when everyday changes depend on emails, calls or support tickets. Updating a user name, changing a cost centre, completing a SIM swap or placing a bar should not create unnecessary admin for your team.
We developed the Active Insights app to give customers more choice in how they manage their account. You still have access to our personalised support by phone and email, but you also have secure self-service access when you need to make live changes, find guidance or manage routine account requirements quickly.
O2 and Active VIP account access
The Active Insights app gives you direct access to your O2 and Active VIP accounts from your mobile device. This helps management and IT teams stay closer to their mobile estate, even when they are away from their desk.
Subscription changes
You can make quick changes to subscription details, helping keep your account information accurate and up to date. This reduces small admin tasks and gives your team more control over everyday account management.
SIM swaps
SIM swaps can be completed through the app, helping you respond faster when users need a replacement SIM or a change to their service. This provides a more direct way to handle routine mobile account changes.
Bars and account controls
You can place bars where needed to help control usage, protect users or respond to account changes. This gives your organisation a faster way to manage risk and apply controls across your mobile estate.
Knowledge Base support
The Active Insights app includes a Knowledge Base support section with quick tips, guidance and useful information – helping users find answers more easily and reducing avoidable support requests.
Contact and support access
Active Insights gives you another way to get in touch with us when you need help. It supports a more flexible service experience, combining self-service control with access to the people who understand your account.
Designed for management and IT teams
We built Active Insights for people who need to manage mobile telephony efficiently. That includes IT managers, operations teams, finance teams, office managers and anyone responsible for keeping users connected, supported and correctly assigned within a business mobile account.
For SMEs, it reduces reliance on a small internal team by making everyday changes easier to complete. For larger or multi-site organisations, it improves visibility across users, cost centres, subscriptions and support routes. The result is a more controlled mobile environment that is easier to manage day to day.
Self-service control with service behind it
Built for complexity. Delivered with care.
The Active Insights app is part of our wider commitment to giving customers better visibility, clearer support and more control over their mobile estate. We combine digital account management with responsive human service, so you can choose the right route for each task.
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Years of experience
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Infrastructure project delivery
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Technology donated to young people
Built through partnership and customer focus
Active Insights was developed to make mobile account management more transparent, efficient and customer-led. Our aim was not to replace service, but to improve how customers access it by giving them another route to manage information and find support.
The app was developed over many months in partnership with VMO2 and Gamma, creating a framework for more user-activated and controlled services.
More choice in how you manage your account
Some account changes need a conversation. Others need a quick action. Active Insights gives you the flexibility to manage routine mobile tasks through the app while still receiving the personalised service you expect from our team.
The Active Insights app helps you:
- Access O2 and Active VIP account information
- Complete SIM swaps
- Manage mobile account changes on the move
- Contact our team when you need further help
- Update user names and cost centres
- Place bars on subscriptions
- Use the Knowledge Base for quick support guidance
We focus on giving you the right mix of self-service control and human support, so mobile management becomes easier without losing the personal relationship behind it.
Connected to your wider mobile estate
Active Insights is most valuable when it sits within a properly managed mobile environment. Your app access, account information and live changes should connect with your wider approach to users, devices, support, compliance and lifecycle planning.
