Keeping Young Lives Foundation connected across Kent

We work with Young Lives Foundation as a consultative digital infrastructure partner, supporting reliable mobile connectivity for staff, sessional workers and teams working across Kent.

The partnership goes beyond mobile communications. Alongside ongoing account management and responsive support, we have also provided MiFi units to help care-experienced young people access the internet for education, employment, training and day-to-day life.

For Young Lives Foundation, the relationship means dependable communication, practical support and a partner that understands the importance of staying connected when supporting children, young people and families.

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Our Solution

We took a service-led approach, focused on helping Young Lives Foundation maintain communication across a dispersed team while supporting its wider charitable mission.

Business mobile phone contract for staff and sessional workers
Reliable mobile connectivity across the organisation
Ongoing account management and support
MiFi units to support care-experienced young people
Practical support for remote and mobile working
Fundraising and charitable support for Young Lives Foundation

The challenge

Young Lives Foundation supports thousands of young people and families across Kent. With many staff working remotely and across different locations, reliable communication is essential.

The charity needed a mobile solution that would help its team stay in touch with colleagues, volunteers, partners and the young people it supports. It also needed to protect business continuity while keeping costs under control.

Digital exclusion was another important challenge. Many care leavers face limited access to reliable internet connectivity. This can affect their ability to search for work, access education, complete training and maintain important support networks as they move towards independent living.

Young Lives Foundation needed support with:

  • Reliable mobile connectivity for staff working across Kent
  • Better communication between office based, remote and mobile teams
  • A cost-effective mobile contract that supported charity budget pressures
  • Responsive account management and practical support
  • Internet access for care-experienced young people facing digital exclusion
  • A partner that understood both operational needs and charitable impact

The outcome

Reliable communication and practical support for a children’s charity working across Kent

Young Lives Foundation now has a dependable mobile communications solution that supports staff and sessional workers across different locations.

The service helps teams stay accessible, communicate with colleagues and partners and continue delivering support without unnecessary disruption. This is particularly important for a charity with remote staff, community based work and a responsibility to maintain contact with vulnerable young people and families.

The partnership has also helped reduce digital exclusion for care-experienced young people. By providing MiFi units, we have helped young people access the online services, education resources, employment opportunities and support networks they need for everyday life.

The partnership has delivered:

  • Improved communication for staff and sessional workers operating across Kent.
  • Greater flexibility for remote and mobile working.
  • Reduced operational disruption through reliable mobile connectivity and responsive support.
  • Better value for money through a mobile communications solution aligned with charity budget objectives.
  • Improved digital inclusion for care leavers through access to MiFi units and data connectivity.
  • More confidence for internal teams through ongoing account management and accessible support.
  • Additional charitable impact through fundraising support that contributes to services for children and young people.
  • A partnership beyond technology provision with shared commitment to helping young people thrive.

Active Digital has been a valued partner to the Young Lives Foundation, supporting us not only with reliable mobile communications for our team but also through their commitment to the young people we serve. We greatly appreciate their ongoing support and shared commitment to helping young people thrive.
Janine Batt, Communications Manager at Young Lives Foundation

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Young Lives Foundation needs more than a mobile provider. It needs a partner that understands the importance of reliable communication, responsible technology and practical support for young people facing barriers to digital access. For us, this is what a digital infrastructure partnership should deliver – reliable service, practical support and technology that helps people do meaningful work.

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