Greater control, faster changes and a trusted technology partnership
Harwoods now has a more flexible way to manage technology across its estate. With cloud hosted capability and the Active Insights app, changes can be made remotely in seconds rather than depending on an engineer visit.
For a dispersed group with sites across the South East, this gives the internal team more control, saves time and helps reduce operational friction. It also supports Harwoods’ wider focus on cyber security, reliability and customer experience.
The partnership has delivered:
- Improved operational efficiency by making changes faster and easier to manage across multiple sites.
- Reduced downtime risk through remote support and quicker access to the right people.
- Greater flexibility for teams who may need to make changes while travelling between locations.
- Stronger confidence in support through a relationship built on accessibility, trust and accountability.
- Better technology control across a growing automotive group with complex site requirements.
- Time returned to internal teams by reducing reliance on engineer visits for routine changes.
- A long-term partnership based on reliability, practical advice and a clear understanding of Harwoods’ business.
As Paul Smith, Business Support Director at Harwoods, explains, the relationship can be summed up in three words: partnership, friendship and trustworthiness. For us, that is exactly what a digital infrastructure partnership should feel like – practical, reliable and focused on the outcome you need.
