Active Digital were the only company to be awarded Gold in their chosen category “Customer Service Success”. This is the third-time Active Digital has scooped a prestigious global award after winning previously in both 2015 and 2017. They were also awarded Silver for “Front-Line Customer Service Team of the Year – Technology Industries – Telecommunications”, making them a double award winner on the night!
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year;
Established in 1996, Active Digital is owned by brother and sister, Richard Groves and Jo Wimble-Groves. They specialize in providing mobile devices, mobile forms and purpose built apps for businesses throughout the UK and Ireland. Established for over two decades, they have a distinguished reputation for delivering market leading telecoms solutions with a multi award winning customer service.
“A truly unrivalled customer experience is achieved by showing customers you care” said Jo Wimble-Groves, Business Director and overall head of customer experience. “Our commitment to service excellence for our customers and how we look after our people has translated into real value, allowing us to differentiate ourselves in a competitive market place, whilst maintaining high levels of customer satisfaction.”
Watch this space to see what the next twelve months will bring!
