In latest news, Virgin Media O2 and Daisy Group have announced a merger of their direct B2B operations to create a new company focused on business communications and IT. This new entity will combine Virgin Media O2 Business’s infrastructure and scale with Daisy’s user-friendly B2B products and services. There are no immediate changes for customers, and all support contacts remain the same. The merger is subject to regulatory approval, which is expected to take a few months.
For now, both businesses will continue to operate under their separate brands from their current office bases. Once the merger has completed the new company has ambitions to scale, build talent and infrastructure to drive digital transformation. The future of this company will provide business customers with an innovative one-stop shop for all their communications and IT needs. Active Digital is delighted to be part of this next chapter.
Lutz Schüler, CEO of Virgin Media O2, said:
“Combining Virgin Media O2 Business with Daisy Group is the perfect pairing and creates a new British business connectivity powerhouse and greater competition in the market. For us, it’s a big step forward in our journey to boost B2B growth and provide UK businesses of all sizes with the best digital and connectivity offerings. Following completion, the new company will have the scale, talent, focus and infrastructure needed to drive digital transformation and provide business customers with an innovative one-stop shop for all their communications and IT needs. We can’t wait to get started on this next chapter in partnership with Daisy.”
What’s Important for Customers
Official communications have started to go out to customers, and from around 27th June 2025, contracts which are legally held with Telefonica UK Limited will be transferred to a new legal entity name : Virgin Media Business Limited. This change is a behind-the-scenes adjustment to the legal entity name on contracts and is designed to streamline operations and better reflect the evolving structure of the business.
What you need to know:
- No action is required from customers
- There’s no change to customer services, support contacts, or billing arrangements.
- Invoices remain as Telefonica UK Limited, issued on behalf of Virgin Media Business Limited.
- Customer experience remains the same from Active Digital
- Customers can benefit from additional services and solutions from a strengthened network provider
A Collaborative Future – Virgin Media O2 and Daisy
We hope our loyal customers see this has a good move forward for the O2 network. It signals a move forward towards giving customers more access to additional products and solutions. Furthermore, Daisy has powerful and modern IT infrastructure which will underpin the support services for the network in times of growth. With no disruption to service, this merger brings strength and digital innovation in an ever-changing landscape.
If you have any question relating to this announcement or require any additional information, please contact your Account Manager or reach out to us using the contact page on our website.
