23.11.2022 BLOG

Cloud Telephony: The 4 Most Common Myths

Despite the growing rise in their popularity, there are still a number of common myths surrounding cloud telephony phone systems. That means that a lot of businesses are missing out on saved costs, productivity-boosting features, and a whole host of other benefits. 

In today’s blog, we’ll be debunking down some of the most common cloud telephony myths. So, here’s the facts… 

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Myth: Setting Up Cloud Telephony is Complicated and Pricey

While on the back end of cloud-based telephony the algorithms do tend to be complex, the process of installing the system is usually fairly straightforward. Depending on the quantity of features you’re setting up, it only really takes a few hours for a business to have full access to their new system. 

The front end of cloud telephony is far from complicated; you don’t need to have some vast knowledge of tech to get your head around it. That means that, generally, the user experience is a very positive one. 

When it comes to costs, cloud telephony is not only cheaper in the long run, but your business also won’t need to worry about establishing an on-premise system, making it far less costly overall. 

Myth: Prone to Cyber Attacks

While it may not feel like it, cloud telephony systems are still relatively new. For that reason, many believe that this technology is less reliable than traditional phone systems when it comes to security, and would therefore be prone to more cyber attacks. This is likely also down to the fact that many people (maybe even the majority of people) don’t quite understand how cloud computing actually works. Putting so much faith in tech that is effectively invisible can be a huge leap for some. 

The truth of the matter is that any good service provider will be employing every possible security method to your business’s systems, including airtight encryption, systems for intrusion protection, and firewalls. With these measures in place, your client data will be secure, and the chances of your network being compromised are as low as they possibly could be. 

Myth: The Quality of Calls is Higher on Traditional Phone Systems 

Another common myth is that the quality of calls is lower than that of traditional phone systems. In reality, call quality via cloud telephony is as good, if not better, than on traditional landline. If your network is configured correctly, your system will also take into account any potential issues. With a solid bandwidth, your business can enjoy uninterrupted, high quality calls. 

Myth: Cloud Telephony is More Limited than Landline

The myth that cloud telephony is more limited than landline telephony is entirely untrue. Even the most basic cloud system provides your business with all the features of a landline system, and so much more.

One of the key features is mobility. The ability to connect your smartphone to your phone system allows you to take your business on the move. If you want to redirect every work call to your mobile phone, it will still look like you’re in the office when you take those calls. 

Cloud telephony is also highly flexible. You won’t need to wait for an engineer in order to configure your phone system; it can all be done through your web portal. 

At Active Digital, we offer cloud telephony solutions regardless of your business’s size, or requirements. To find out more about how we could help your business, head to our Services page or contact Active Digital on 01892 835522.

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