15.01.2021 NEWS

Active News Bites – January Edition

Welcome to our first newsletter of 2021

It wasn’t the way we were hoping or wanting to start 2021 but we are keeping spirits high at Active Digital!

The year ended with plenty of Microsoft Teams calls and the start of the year has mostly stayed the same. However, despite the current challenges we face of not being together in person, we love that we can use technology to keep a sense of connection with the team.

Remember we are experts in keeping you connected, whether that be mobile, landline or broadband – we have competitive packages to support you and your business. So let’s kickstart the new year with a fantastic offer on an approved used handsets and some information about the Broadband packages we can offer…


Looking for an upgrade?


New year… new phone?!

Are you wanting to kickstart 2021 with an upgraded device?

We have some fantastic deals on some of the best handsets on the market. Stock of the iPhone 12 seem to have dramatically improved since before Christmas and prices start from as little as £15 per month.

With all Active Assets on a 36 month contract you will also benefit from 12 months of Active Care as part of the upgrade – Active Care will protect you again accidental damage, loss and stolen devices, as well as 1 free battery replacement (you can read more about this below)

Speak to your Account Manager today for more information on the tariffs and handsets available.

Alternatively pop to our store to see the approved used handsets we have in stock:
https://store.activedigital.co.uk/hardware/sim-free-approved-used/


Brits spend big on tech but not insurance…


Londoners spent the most on tech this festive period, while Newcastle and Cardiff residents are most likely to buy insurance cover

New research has revealed that despite nine per cent of Brits spending between £300 to £400 on tech this festive period, nearly half of these items are not insured. The report by insurance provider Insurance2Go revealed that 47 per cent of consumers that spent big on tech haven’t covered their products with an insurance policy.
And according to Insurance2Go, 22 per cent of respondents said they were confident their gifts were insured. When it comes to the city that has spent the most on tech gifts this Christmas is London is £340 on average. This is followed by Belfast with £291, Manchester £250, Southampton £249 and Birmingham on £245.
Despite this, Newcastle and Cardiff are the most likely to have insurance for their new tech purchases. Commenting on the findings Insurance2Go head of marketing and digital Richard Gray said: “At this time of year, many homeowners take the necessary precautions to step up their home security, spurred on by darker nights and houses full of expensive gifts wrapped up for Christmas.
“Loss or damage should be the last things people worry about over Christmas, so taking that time to ensure those big-ticket items are covered before the big day will offer that extra peace of mind.”

Active Care
Did you know that you can have Active Care on your devices, something exclusive to Active Digital customers.
You can cover your devices with Active Care for as little as £5 per month. Protect yourself against accidental damage and loss. You can have up to four repairs for accidental damage over a 24 month period and one handset replacement if the device is lost or stolen, or exposed to liquid damage. Plus we offer 1 free of charge battery replacement and a replacement device to be despatched within 24 hours of us being notified and us approving the request.
Contact your Account Manager today to discuss adding Active Care to your mobile fleet.


UK broadband usage doubled in 2020

It comes as no real surprise, that UK broadband use more than doubled in 2020 as the impact of the coronavirus pandemic accelerated long-term trends of rising consumption.

Openreach says its network transmitted more than 50,000 petabytes (PB) over the past 12 months compared to the 22,000 PB generated in 2019. The daily record was broken 15 times over the past year and the average fibre household consumed 3,000 GB – or 9GB every single day.
Lockdown restrictions on movement and activity since March have meant many people are using their home connections for work, education, entertainment, and communication with friends and family that they are physically prevented from seeing.

You can read more about this tariff of broadband over on our website –

Broadband from Active Digital
With prices starting from just £38.00 for our BT Superfast Broadband Packages there has never been a better time to discuss your broadband options with your Account Manager.


Customer Experience Text Survey


Customer service is the basis of our entire business. It permeates through everything we do and sets us apart from the competition. As part of the customer satisfaction programme, O2 run regular text surveys to monitor the network along with Active Digital’s service delivery performance.

You can expect a text on the following days:

  • Friday 29 January
  • Friday 12 February
  • Friday 26 February
  • Friday 12 March

If you receive, or have received a text message recently, we would be very grateful if you could please take a moment to complete the short survey giving us the best possible score. It is important to gather and monitor feedback so we can maintain and continuously improve on our service. Thank you.

Any questions on this survey please contact our support team on 01892 835522.

Let’s talk. 01892 835522