Sure, you can buy telecoms anywhere, so why choose us?
What truly differentiates Active Digital is our service.
Our customers experience the difference. Most support tickets receive an initial response within 20 minutes, with an average resolution time of just 26.8 minutes. 30% of issues are resolved at first contact, minimising disruption to business operations.
When someone chooses to partner with Active Digital, it means they are partnering with a provider that places customer experience, innovation, and long-term value at the heart of everything we do. We listen to understand your challenges, and go proactively into detail so that we can trust in your package as well as the customer experience.
Active Digital is an independent, customer-centric telecoms provider, trusted by organisations across the UK for over 30 years. As a family-run business, Active Digital combines deep industry expertise with a personal, long-term approach to client relationships. Originally, starting out as teenagers, Richard, Jo and their team stand tall as a well-respected trusted advisor and partner for organisations seeking to transform their mobile and digital infrastructure.
Our approach is built around understanding the customer first, delivering technology rich solutions which are reliable, scalable and sustainable. Our portfolio spans mobile voice and data, VoIP solutions, connectivity, IoT and AI consultancy. We build these solutions through three core values:-
Our leadership fosters an environment of inspiring passion, enthusiasm, and ambition across the business, where expressing gratitude, recognition and appreciation are a daily practice across all of our activities. Our team are resilient, tenacious and dedicated to being responsive to an ever-changing landscape, creating solutions which consistently meet our customers expectations, often going above and beyond.
We promote a culture among our talent which inspires creative energy, which openness, collaboration and a growth mindset leading us to strive to always being better than yesterday.
We are a mobile-first business. That means that we want to understand how you work, how you mobilise your business through technology and what services we can give you to make those experiences even better for your team. And when you are ready to do more with your mobile, we have a dedicated digital technology team which spends time with customers.
We have company ambassadors, Olympian Steve Backley OBE and Leicester Tigers scrum-half, Richard Wigglesworth who endorse us as a best in the class company to partner with.
At Active Digital, we’re not just following trends; we’re setting them. Our mission is to deliver unique digital solutions, like our Active Insights app for seamless account monitoring and digital forms, to keep you ahead of the curve.
Right from the start, we ensure you have the best experience possible. With targeted training and workshops, we equip your team to fully utilise their devices, maximising efficiency and innovation. Join us in leading the digital frontier.
