Winners in the 12th annual Stevie® Awards for Sales & Customer Service were announced on 23rd February 2018. This is recognized as the world's top customer service awards and sales awards, in a gala ceremony in Las Vegas, attended by more than 600 executives from around the world.
Active Digital has won Silver at the 12th annual Stevie® Awards in the "Front-Line Customer Service Team of the Year – Technology Industries – Telecommunications” category. Active Digital were the only company from the United Kingdom in their category to be awarded. This is the third time Active Digital has scooped this prestigious global award after winning a global award previously in 2015 and 2017.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
Active Digital, has enjoyed substantial growth over the years and are the only O2 partner to have won customer service awards and accreditations every year consecutively since 2005. We have a vast amount of experience in servicing the mobile needs of SME and corporate customers alike, retaining 95% of our customers, year on year. Our strong and trusted direct partnership with O2 UK enables us to provide a wide range of mobile products with many more exciting products planned for 2017.
Richard Groves, Managing Director commented “Great to celebrate another global win for the Active Digital team. Another great way to kickstart 2018 and even after 21 years, it feels like we are only just started! Big thank you to all our employees (past and present), our loyal customers and everyone who helped and supported us along the way. Too many to mention who gave their advice and helped shape where the company we are now.”