In 2017 Telefónica achieved its best record to date for customer satisfaction
Telefónica has presented this report model to the market for the third consecutive year to reinforce its commitment to transparency to all stakeholders: from its 340 million customers distributed in 17 countries, up to the nearly 123,000 employees in 24 countries where Telefónica is present, through its 1.2 million shareholders around the world, about 11,000 providers and 900 operators with which it works or has worked in more than 210 countries.
A company with a positive impact:-
8,697 million euros invested 2017
52,232 million euros contributed to GDP
23.4 euro for each 100 paid in taxes
And more technological:-
European leader in fibre optic deployed and third country in the OECD.
Pioneer in 5G in Spain with "living labs" in Segovia and Talavera.
At the forefront of network virtualisation
Will reduce 30% the emission of greenhouse gases by 2020
Electricity consumption 100% renewable by 2030.
At the forefront of circular economy: 98% of batteries, 97% of waste and 99% of paper is recycled
Open, diverse and inclusive:-
Telefónica is one of the 5 global Telcos included in the Bloomberg Gender Equality Index
Role of "Chief Diversity Officer" to ensure diversity
Goal of 30% women in managing positions by 2020
Committed to employment and talent:-
A total of 122,718 employees of 91 nationalities in 24 countries, 97.9% of them with permanent employment contracts.
Almost one million jobs generated between direct, indirect and induced
In the last two years almost 15,000 young people have joined the global workforce and 25,000 more will do so in the next 3 years.
Telefónica revolves around its customers
Of all of the above “the customers are the most important interest group for Telefónica" - said Elena Valderrábano-. The company has, for the first time, drafted its 'Customer Promise', a commitment to its users around the world based on the pillars of transparency, simplicity and integrity. "The customer demands a reliable, simple quality service; transparent with respect to how much it costs and how it will be charged; as well as several accessible channels for communicating with Telefónica, to make arrangements, to express its disagreement, or request information; they want us to be honest and transparent", she explained.
In 2017, Telefónica continued taking steps to adapt its infrastructures to the arrival of 5G, a new mobile generation that will make it possible to increase the speed and obtain peaks from 1 to 10 Gbps, which triple the current speed of fibre in homes and It will reduce the latency for calls. Telefónica selected Segovia and Talavera de la Reina to become, over the next 3 years, the first two 5G cities and as a benchmark technological mobility.