The standard cookie policy for this website is to allow all cookies. This helps to ensure you have the optimal experience. If you would like to continue with our optimal website experience, you don't need to make any changes. If you would like to learn more about what cookies are and how we use them, visit our cookie policy page.

The Active Team

We have an amazing team at Active Digital who are on hand to help with any day to day queries, upgrades, billing reviews and device repairs.

Our Customer Excellence Team are there to help with your emails and calls with regards to Sim swaps, international roaming queries, bars and data top ups and day to day queries.

The Total Communications Team are responsible for your billing reviews, upgrades, new connections and funding queries and can be on hand for face to face meetings when required.

Contact Details

Tel: 01892 835522


Network contact numbers:

If you need to contact O2 directly call: 0800 977 7337

or O2 Live chat –

Pay an O2 invoice: 0844 375 0203 or (automated payments) 0800 902 0003

If you need to contact Vodafone directly call: 08700 700 191

For more help and support, please view our customer user guide