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Active Support

What our customers say…

“Working with Active has ensured that we provide a first class service for our company, issues are dealt with promptly and constructively and we receive regular updates on new service opportunities. Active have also helped to ensure that we keep our costs under control and monitor adherence to the contract with O2.” CIO, Sanofi UK & Ireland

Award winning customer support

Our support team is available 24 hours a day, 365 days a year, to help with every aspect of service. We answer 98% of all calls personally within just 3 rings, delivering a refreshing, personal service and you won't be placed in a queuing system.

We understand that a reliable communication platform is vital to a business and mobile phones play an essential part in how we run businesses today.

Every time we have contact with a customer, new or existing, our promise is to deliver an exceptional experience. When contacting us, you’ll always get through to a human being – not a recorded message.

Our mobile repair, loan and urgent replacement service, ensures that you are never without a working device and our highly trained data support team are here to guide you with technical know-how, for example, how to back up contacts and what to do when your phone is lost or stolen.

Additional benefits Active Digital customer receive

- Free, no obligation contract audit by Active Digital

- Dedicated Account Manager and Guru to help with your enquiries

- Quarterly Tech Events for you to learn more about digital advancements and device strategy.

- On site user deployment and training workshops

- A huge range of user guides and top tip guide for your employees

- Enterprise Customer Portal

- VIP service for Executives - Same day replacement device in 2-4 hrs (where required)

British Cycling says.....

"At British Cycling we have some very high profile users which often require urgent requests,the team at Active Digital are aware of these people and are always quick to repsond. They make my life easiser!"

British Cycling