It's been another busy year for customer service related awards and we would like to take this opportunity to say a big 'thank you' to all our customers for their continued loyalty to Active Digital. As part of our company ethos, we will continue to put our customers at the heart of everything we do.
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2009
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FINALISTS at the National Customer Service Awards 2009 in the category - Customer Service Team of the Year - B2B. The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business.
We are extremly proud to continue to be within the Top 4 highly rates organisations throughout the UK for our commitment to customers.
www.customerserviceawards.com
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WINNERS at the West Kent Business Awards 2009, for the Customer Care and Service category. These awards celebrate commitment to customers and support thriving businesses throughout West Kent.
www.thisiskent.co.uk
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2008
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WINNERS at the National Customer Service Awards 2008 for IT & Telecoms, fighting off strong competition from Vodafone and Opal Telecom.
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‘Highly commended’ for delivering an excellent customer service at the Kent Business Awards 2008 |
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FINALISTS for customer excellence award!
At the Kent Invitca Chamber Excellence Awards 2008, Active Digital was delighted to scoop another award in the category of ‘Customer Excellence’. We were thrilled to receive and receive recognition from Kent’s largest chamber for our commitment to our clients. |
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Active Digital is a certified NOKIA Expert Mobility Partner offering customised support for mobile device management including Wireless Email, Nokia Intellisync and applications. |
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Approved Partner to be invited to join the ‘Centre of Excellence’ programme which involves Active Digital managing O2 customers on behalf of the network. This accreditation shows great strength of trust, reliability and partnership. |
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2007
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National Customer Service Award Winner!
WINNERS at the National Customer Service Awards 2007 - Customer Service Team of the Year - Business to Business, for our innovation and commitment to customer service. For this award, we fought off strong competition from RAC and Alfred McApine Plc. |
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FINALISTS at the Fast Growth Business Awards
At the prestigious Fast Growth Business Awards 2007, held at the Grosvenor House Hotel, London, we were shortlisted and commended for being one of the fastest growing businesses in the UK in this category. |
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Diamond Award for Customer Satisfaction
(Highest accreditation possible)
For the second year running, we have taken part in an independent customer satisfaction survey carried out by QMS Plc. Active Digital achieved an overall satisfaction rating of 95.56%. We received a score of 95.14% for staff performance and 96.79% for service and products, which is also considered to be exceptionally good. None of the customers questioned had previously had a complaint with Active Digital’s service and they stated that they would happily recommend Active Digital to others. |
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2006
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FINALISTS at Kent Business Awards
At the Kent Business Awards 2006, Active Digital was a finalist for the Customer Service Award and we received excellent feedback and recognition for this award. |
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Diamond Award for Customer Satisfaction
(Highest accreditation possible)
In an independent customer satisfaction survey carried out by QMS Plc, Active Digital achieved an overall satisfaction rating of 93.57%. We received a score of 94.44% for staff performance and 91.07% for service and products, which is considered to be exceptionally good. |
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2005
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Highly Commended’ at The Mobile Retailer Awards
At the prestigious Mobile Retailer Awards 2005, which is one of the highlights of the year for industry performance, Active Digital was 'highly commended' by the industry leaders for attracting and retaining customers and for achieving outstanding results in customer service. |
