Award winning customer support
Customer service is the basis of our entire business. Our support team is available 24 hours a day, 365 days a year, to help with every aspect of service. We answer 98% of all calls personally within just 3 rings, delivering a refreshing, personal service and you won't be placed in a queuing system.
Every time we have contact with a customer, new or existing, our promise is to deliver an exceptional experience. When contacting us, you’ll always get through to a human being – not a recorded message.
We are a company focused on efficiency, reliability, value and support. We constantly talk to our customers to ensure we are up to speed with the services you expect from us. The many emails, letters and tweets we receive from our customers, prove that our service levels exceed your expectations. This way, we know we are on the right track to keep you smiling.
Our mobile repair, loan and urgent replacement service, ensures that you are never without a working device and our highly trained data support team are here to guide you with technical know-how, for example, how to back up contacts and what to do when your phone is lost or stolen.
We understand that a reliable communication platform is vital to a business and mobile phones play an essential part in how we run businesses today.
Our support team is here to answer your calls, 24 hours a day, 7 days a week.
Tel: 01892 835522
Network contact numbers:
If you need to contact O2 directly call: 0800 977 7337
or O2 Live chat – http://www.o2.co.uk/contactus
Pay an O2 invoice: 0844 375 0203 or (automated payments) 0800 902 0003
If you need to contact Vodafone directly call: 08700 700 191
For more help and support, please view our customer user guide