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Here to Support your Business 24/7
Let's face it, there's nothing more frustrating for you than being asked to call and hold in a queuing system. That’s why we aim to answer all calls personally within 7 seconds. Our team of friendly and highly trained support staff are on hand 24 hours a day – 7 days a week, to help with every aspect of our service. It's a reassuring thought for your business.
We consistently work hard to ensure we continue to nurture existing customer relationships as well as gaining and building new ones. Every time we have contact with a customer, new or existing, our promise is to deliver an exceptional experience.
Customer Service Team of the Year 2007-Business to Business:-
In a fabulous Oscar's style Award Ceremony for the National Customer Service Awards 2007 on 18th September 2007; Active Digital was delighted to be confirmed as winners for the above award. The award was provided for delivering an excellent level of customer service to our clients. The National Customer Service Awards celebrate the effect and impact of excellent customer service for consumers and businesses.
Our commitment has always been to monitor the level of service we provide, taking into account continually improving technologies and ensuring that the network infrastructure meets the user requirements.
Key Performance Indicators (KPI’s)
Key Performance Indicators help Active Digital to show how we measure our organisational goals to ensure they meet your requirements and expectations.
- To maintain our customer retention rate of over 96%
- To always have telephone calls answered by a person and not a recorded
message or automated menu system
- To provide customer support 24 hours a day, 365 days a year.
- To ensure that our staff are always updated on the latest technologies, trends and
movements within the industry
- To maintain our high level of staff loyalty ensuring customers can build long term
working relationships with them
- To continue to build strong and close working relationship with customers
For more information, please speak to a mobile consultant or to arrange a meeting, call 0500 835522
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